Policies

Shipping Policy

  1.  Shipping charges are set by UPS and are based on package weight, as well as the geographic location being shipped to. 
  2.  We do not ship internationally, only to the 48 contiguous states. 
  3. Orders are shipped via UPS, and are not able to be delivered to post office boxes. 
  4. Most orders are shipped within 1 to 2 business days of receipt. 
  5. Orders placed on Friday, Saturday or Sunday will ship on the following Monday. 
  6. Because our products are highly perishable, during warm weather months or if a product is being shipped to a warm destination (ambient temperature 75 degrees Fahrenheit and higher), we strongly recommend that expedited shipping method be selected. 
  7. The Alps Sweet Shop is not responsible for melted product. 
  8. The Alps Sweet Shop is not responsible for an incorrect shipping address. The customer will be invoiced for packages returned to us. Additional shipping fees will be charged to send out a package a second time. 
  9. Call (888) 442-2577 if you have more specific questions regarding order shipment. 


The above map from UPS indicates the approximate number of business days for a shipment from our facility.

Privacy Policy

Customer privacy is very important to Alps Hudson Valley.  Alps Hudson Valley requires only enough information to process your order in a correct and timely manner.   We will not buy, sell or trade this information to any outside agents.

Refund Policy

We take pride in making the finest chocolates and confections in the Hudson Valley for the last 98 years. If your product was not satisfactory, there are certain terms in which we may offer a refund.  Please contact us at 1-888-442-2577.